Zoho CRM

Zoho CRM is a customer relationship management application in the Zoho product family. It provides a place to organise customer and prospect information, follow sales activity and build repeatable business processes. The official website describes automation and AI-assisted features alongside the underlying contact and sales management tools.

Zoho CRM is a separate product from Zoho Mail and other applications using the Zoho name. Businesses should check which functions, integrations and account limits are included in a particular edition before adopting it for their work. Product documentation and help are available through the official site. It can support a more consistent record of customer interactions, while the quality of the records, the permissions for using them and the business decisions remain the user’s responsibility.