Public Services Ombudsman for Wales

The Public Services Ombudsman for Wales website explains its role in investigating complaints about Welsh public services and supporting improvements in standards. It provides information about complaint subjects and published findings.

Published information and service routes cover public-service complaints, complaint guidance and case findings and reports. Read the relevant complaint route and its requirements before proceeding. Different types of complaint may belong to another organisation; follow the ombudsman's own guidance about scope and the process involved.

For related tasks, Public Services Ombudsman for Wales can be considered alongside GOV.WALES for welsh government services, policy and announcements and NHS Wales for local health-service routes, national programmes. These resources cover adjoining parts of the subject; each publishes its own information and handles its own service, access arrangements or applications.

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