Financial Ombudsman Service

The Financial Ombudsman Service investigates complaints about financial businesses within its remit. Its website explains the complaint route and provides information for consumers and businesses about the service and its decisions.

Published information and service routes cover financial complaints, complaint-process guidance and case information. Follow the service's instructions about raising the issue with the financial business first and checking whether the complaint is within scope. A firm's failure and a service complaint can involve different organisations.

For related tasks, Financial Ombudsman Service can be considered alongside GOV.UK for benefits and National Insurance, passports and immigration and HM Revenue & Customs for personal tax accounts, self assessment and national insurance. These resources cover adjoining parts of the subject; each publishes its own information and handles its own service, access arrangements or applications.

No official UK iOS app found in the checked sources.