Amazon UK
Amazon.co.uk is Amazon's UK online retail and marketplace website.
Resolve a purchase problem — UK guide
Find retailer support, independent consumer help, sector guidance and review resources when resolving a purchase problem in the UK.
HomeChoose an area for relevant public services. Commercial coverage and eligibility vary.
1. Find retailer or provider help
2. Choose independent regional consumer help
Consumer advice
Official Consumer advice information from GOV.UK.
Citizens Advice
Citizens Advice provides independent advice to help people understand and address everyday problems.
Citizens Advice Scotland
Citizens Advice Scotland supports the Scottish Citizens Advice network and provides information about its work, campaigns and advice access.
Advice NI
Advice NI is an independent advice network in Northern Ireland.
3. Find sector guidance
Ofgem
Ofgem is the regulator for gas and electricity markets in Great Britain.
Utility Regulator
The Utility Regulator regulates electricity, gas and water industries in Northern Ireland.
Ofcom
Ofcom regulates communications services within its UK responsibilities.
Financial Ombudsman Service
The Financial Ombudsman Service investigates complaints about financial businesses within its remit.
