The Property Ombudsman

The Property Ombudsman operates a redress scheme for disputes involving participating property businesses. Its website explains membership, its codes and how consumers can check the complaint process.

Published information and service routes cover property-business membership, complaint procedures and redress information. Check whether the business and issue fall within the scheme and read the current process before submitting a complaint. Other property businesses or types of dispute may use a different scheme or statutory route.

For related tasks, The Property Ombudsman can be considered alongside Rightmove for property search, homes to buy or rent and Zoopla for property listings, sale and rental searches. These resources cover adjoining parts of the subject; each publishes its own information and handles its own service, access arrangements or applications.

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